Our suppliers give us an additional discount if we pay them
within 10 days of shipment. In most cases that means we have
to write the check the day the shipment arrives. We pass this
discount on to our customers if they pay for their reserved
items within 10 days of our notice to them that their purchase
has arrived. Customers with a valid CC# on file are processed
automatically and get reservation pricing if the product is
After 10 days if payment (or payment arrangements agreed to)
has not been made we reserve the right to release the item
As dealers we like to think a reservation is a binding contract.
For that reason we went into the retail market to locate items
that our distributors failed to deliver on several releases.
We lost money on each item but we kept our commitment.
We ask customers to keep their commitments too, however, we
understand that things happen and people sometimes lose their
jobs etc. We accept cancellations, the first time with a smile.
Later reservations will require a deposit.
also noticed recently a large percentage of modelers making
reservations 'lightly' and then canceling when their spouse
finds out. In most cases we commit cash (non-cancelable) on
the order date and may be left with the item in inventory.
It's not a great situation as it forces us to consider if
we should put a cancellation factor into the calculation of
how many units we order. No business (from General Electric,
to EMD, to Fairbanks-Morse, to us) has unlimited capital to
throw at inventory.
Modelers that don't honor their commitments cause strains
to business' cash flow.
prepared to provide a credit card number and expiration date
either by phone (toll-free 888-298-7177) or by splitting your
CC# over more than one e-mail. We no longer accept initial
reservations from new customers for purchases (over $50) to
be paid for by checks or money orders without a backup CC#.
It's a case of the few that ruin it for the many. Sitting
on items waiting for payment costs us valuable financing dollars.
We've had some items here for over 4 months.
Also, be sure your reservation e-mail includes your
FULL NAME. At our pricing structure we can no longer afford
to refund shipping to Australia for items that were supposed
to go to Texas because both customers use only their first
name as their e-mail name.
Confused about Reservations?
Please consider that this is the way we pay the
rent, utilities and put additional items in inventory. Taking
reservations allows us to order enough to cover known demand.
We're not independently wealthy -- we simply love model railroading
and hope to provide the service to modelers that we wanted
to receive before we opened.
Those new to the hobby
may wonder why people reserve
new items and why we ask for reservations.
Below are some reasons that might help you understand why:
- Manufacturers make limited
runs of some products. Usually they try to make just enough
for the market to handle. This allows for the increased
variety of products but not perpetual manufacturing of the
same products. These items tend to be built to order.
- When products are built to
order reservations are very helpful to us. Reservations
enable us to order enough products to fill customer orders.
If we dont get reservations for a product we may not
order it at all.
- Manufacturers may also allocate
a product. This means that there is a limited production
capacity. In order to produce a high quality product in
a reasonable amount of time there may not be enough products
produced to fulfill overall demand. This is very limited
production. Reservations are first come first serve basis.
Note on Stock Status:
We do not order HO Scale products for inventory
at this time (07/05/2005).
on our Website:
We only show a Retail and Reservation Price
on our HO site. We do this to show the savings you could
realize if you reserve the item.
We try to announce on our Wig-Wag,
LLC News Page when a "reserve-able" item ships
to us. That gives you several days to place a last minute
reserve and still take advantage of the additional discount
even if the ship date to us isn't announced (Athearn just
ships w/o notice to us), when the item arrives In-Stock
pricing applies. We will not change the listing to remove
the Reserve price. That info is retained to show new customers
the benefit of reservations. When we determine an item is
absolutely no longer available, as
time permits, we will indicate
it as sold out.
also reserve the right to correct errors and change prices
(based on changes in MSRP or manufacturer pricing policies)
without prior notice.
We discount all reservation
orders by 35% for the following manufacturers:
Atlas Sound Equipped Locos are also discounted 35% beginning
with September 2008 announcements
Atlas tools, books and
electrical items are discounted 25%
We discount all Athearn
reservation orders by 30%
Wig-Wag, LLC has a policy
of discounting all reservation orders by 28% for
the following manufacturers:
Wig-Wag, LLC has a policy
of discounting all reservation orders by 25% for
the following manufacturer:
- We order in other product lines regularly. We have
similar discounts on these product lines as well.
items or 'late' requests - There are several
distributors that do not offer the 'normal' pricing structure
in the industry. Those distributors are what we refer to as
'short discounters'. They may not be the most up-to-date but
they sometimes have stock on hand for months or years after
all others are sold out. We try to keep digging up little
known items but ones that people want (we hope). However if
a 'short discounter' sells an Atlas loco to us at only 33%
off MSRP we can't sell it to you at 35% off MSRP. In those
cases please understand that our pricing is controlled by
their pricing and our price may be @ a lower discount than
for Shipping - This is one of our customers'
most popular features. We will hold your order for up to 45
days in order for other announced or out-of-stock items to
arrive. We do, however, have to have a credit card on file
in order to run the charge for the item we are holding. If
we don't charge promptly, it will tie up capital, cost us
more to do business, and we will be unable to continue to
offer our current pricing structure. We will not charge for
the shipping until the package goes out the door.
is a major factor in financing any business. Our pricing is
based on getting things out as quickly as possible when they
come in. You may combine reservation purchases with other
in-stock items. However, we cannot send e-mails to people
who want to add to their reservation when it arrives.
notice of charging credit & debit cards -
Please budget for your purchases. Some customers have asked
to receive advance notice prior to charging their credit
or debit cards for their reservation purchases. If we must
send a notice and wait for customer response we can't take
advantage of prompt payment discounts and must charge you
the higher in-stock price.
check our news page often.
We post notice of shipping to us on major items when the
distributors advise us. Some lines just show up w/o notice
to us including: Athearn, deLuxe Innovations, Red Caboose
& Intermountain. In those cases we announce when they
arrive and extend the reserve period BRIEFLY.
cases contact us before sending anything back.
Any return w/o contacting us first and getting authorization
will be assessed
a 15% re-stock charge.
we goof - (it happens -- we're human) we will refund any
and the shipping cost for the item sent in error.
In some cases it is cheaper to send a refund and you keep
the item so we do
item is less than you hoped for but is what the manufacturer
produced, the warranty is with the manufacturer. The manufacturer
should be contacted after you contact us. Do not return
the item to us without authorization.
Most manufacturers have a repair or replacement policy within
90 days of purchase.
Also, most want you to return the item directly to them.
This reduces the time involved in resolving the problem
(getting you happy) and wasted shipping charges.