read the following "FAQ" before you send an email. Following
these tips will help your letter get to the right person.
It helps immensely to always include a Subject line and make it
short and specific. Keep in mind that no subject at all (blank)
is the hardest email to double check manually - and manually is
the only way that an email flagged as spam (rightly or wrongly)
can be released to the recipient. Review of "no subject"
emails trapped by our system can often be a week or more behind
as it takes time to review each and every one. During barrages of
"no subject" emails as part of a spam attack, they will
often be deleted unread.
We filter all email for profanity. If you swear in an email it will
be stopped. Most are released unaltered but delivery is delayed
until the profanity folder can be reviewed. This is a business and
we expect that communications will adhere to the standards of basic
Please remember to turn your Caps Lock off when typing an email.
It is difficult to read an email sent in all caps and is considered
to be shouting and rude.
We use anti-virus software from a worldwide leader in anti-virus
technology. If your email contains a virus it will not be read by
the recipient. We take no chances with infecting our network. Infected
email "caught" by the software is simply deleted.
We employ aggressive spam filtering software. Any email that gets
trapped by our spam filter is subject to review before delivery.
This is necessary to identify that the email as okay to release
to the addressee. You may have nothing more than the misfortune
of be with an Internet Service Provider that has been identified
as a typical source of spam for your email to be stopped by our
Our inbound protection includes software that will only allow email
to a valid user through. If you mistype an email address, including
recipient name, that email will never be seen by anyone. It is simply
vanquished to the Ethernet without any notification or response.
Harsh as this seems, the volume of bogus email we receive forces
us to maintain this policy due to the server load required to respond
to all such emails.
Your Next Step
If you have sent an email to us but not received a reply within
a week, first check to be sure it was sent to our valid email address
wigwag@ thuntek.net. If you are confident it was, please send a
very short email with the subject "Lost email?" asking
if your email was received. Please include the date and topic of
the email. Rare as it happens, it is possible for a legitimate email
with a valid subject to be caught in the spam filter and accidentally
deleted before it is released for delivery. We are only human and
the volume does necessitate haste to stay ahead of the flow.
Wig-Wag's email system is for the exclusive use of our employees
for business purposes. We discourage you from sending email of a
personal nature to our email address.
We receive hundreds of email per week. In an effort to not overwhelm
us, please be patient in receiving an answer. Depending on volume,
answers will be sent to you in due time. Suggestions for carrying
a particular product line while appreciated and read, will not be
responded to without your name and address and info on how to contact
the manufacturer you are requesting. Thanks for your understanding.