No Shopping Cart
in personal service so we Have not used a shopping cart system. Shopping
carts require flat rate shipping costs penalizing the small
order and giving
the large order an unfair benefit and in many cases
creating a loss situation for the sender. While
we love our customers we aren't in this business
to lose money. Please Note: After 10 years we surrender! Too many customers have been unable to copy and paste items they want into an e-mail to place their order. Some customers that have e-mail prefer to call in and tie up personnel for 45 minutes or more and place orders that total less than $25. Far too many use other websites data which has resulted in many, many incorrect orders. Even more have provided invalid payment data resulting in orders that could not go out and thousands of dollars in unnecessary inventory. At some point in 2012 we will institute a shopping cart. When we do, phone orders will be discouraged and e-mail orders will be encouraged to switch to the shopping cart.
shipping costs are exactly the shipping costs we are
a whopping one dollar $1.00 for packaging materials (bubble-wrap,
peanuts & labels).
by USPS Priority Mail with delivery confirmation.
The Post Office sends the customer (you) tracking
info when the shipping label is processed.
One pound in the USA is ~ $4.80 + $1.00.
Postage rates change and we are not always advised in advance
so the rate above may be out of date. To estimate
the cost to your zip code please see the USPS website: Postage
Calculator then enter our zip code: 87111 your zip code
and a weight. We will always use a flat rate box
if applicable by weight and if the product you ordered
will fit. If applicable we use two flat rate boxes
but most large orders are cheaper to send in one large box
versus two flat rates. See Insurance
your item is small and basically flat (decals or M-TL coupler
kits) we can place them in a flat envelope or bubble-wrap
envelope. In these instances we use First-Class mail and
add the cost of the envelope. Envelopes cost between
all cases we
need to have an order placed (including billing address
and payment information) before we
can pull it.
We used to pull orders and hold them for customers to provide
payment info. Keeping in mind that we also order
replacements when we pull stock, this resulted
in over $30,000 in excess inventory from "customers" placing
orders but never providing payment information in 2 years. Inventory
costs money to finance. As our costs go up so
do the prices we must charge.
Do not ask for a
stock check unless you are placing an order for the item.
products are subject to prior sale until a complete order
is placed. Inventory
is a fluid commodity. It changes daily, sometimes several
times. To retain our pricing structure we maintain stock
levels designed to turnover inventory rapidly. Thus we cannot
guarantee stock status till we have an order in hand. If
we confirm that we have it and while we are waiting for your
actual order it sells, you would be upset that we did not
hold it. We used to confirm stock status and hold, but, learned
a VERY EXPENSIVE lesson. When we did, the order
80%+ of the time. We lost out on actual orders placed while
the item was on hold and ended up with duplicate inventory
in mid-5 figures. Also, since we are well known for finding
older stock the fact that it is not on our shelves does not
mean we can’t get it. So, as we spell out on our terms
pages, we just don’t do it anymore. You may, however,
call in and we will advise if the items are available and
attempt to locate what we don’t have while you are
on the phone.
Address and Changes of address
First: Credit Card Companies
require us to ship to the billing address for your Credit
Second: If you move and need to submit a new address enter "Change of Address" in
the subject line and do not put anything else in that e-mail
When changing your address always be sure
to also file a change of address
with your local
Post Office. We
cannot "call back" a shipment.
Reservation items arrive
without notice in many instances and we do not always have time
to post arrival info on our website.
Your old address,
The effective date
you will be at the new location.
is strongly recommended on orders over $50 for your protection.
We have had ~ five packages stolen from customers front
steps or mail drops in the seven + years we've been in
All valued over $200. Please seriously consider insuring
your order or be sure your billing and shipping address
is an address where it will
not be dumped on the steps.
send using signature confirmation for an additional $2.10
but that will require either someone being home to
or a trip to the post office. Of course insurance requires
customers: We can advise you of the shipping cost only
after you place the order, it is processed, and the
package is ready to ship.
We typically ship by Global Priority Mail to international
customers. If possible we will use First
Class Mail International. To estimate the cost
to your country please see the USPS website: http://ircalc.usps.gov/
then scroll to your country and enter a weight.
|We accept Mastercard ,
and American Express ,
USPS Money Orders. If
using money orders for reservations
you will need to pre-pay. In some cases we
will negotiate other arrangements -- please read
our reservation page by clicking
here. International Postal Money Orders must be in U.S.
Many banks no longer accept
USPS Money Orders due to high rates of counterfeit and
The U.S. Postal Service
has changed their policies on Money Orders that they
accept. If using a US Postal Service Money Order
you MUST contact us first for specific instructions.
We do not accept commercial Money Orders. Orders
placed using Money Orders may take 3-4 (or more) weeks
to process once we receive your payment. With > $5/gal
diesel fuel and a 12 mile trip to the bank/post
office we do not go to the bank
or post office on a regular basis. Money Orders
must be taken to the post office to be processed and verified.
|Under no circumstance do we accept Paypal.
Please don't ask.
click here to e-mail us with what you would like to order.
Include your e-mail address, billing address and your phone
number. We will e-mail you back with info on how to supply
your CC#. Please call (1-888-298-7177), during phone line
if you do not have an e-mail account. Please submit all
orders and inquiries by e-mail rather than by phone.
Phone orders may have to be e-mailed back to you for
confirmation. That will delay the process.
Please do not send attachments with your e-mail.
take many forms: It could be an e-business card,
an imbedded link, a photograph, stationary, or, another
item. However, without your knowledge it's also possible that
your computer and as a result your e-mail may be infected
a virus and it might not be harmless.
Virus software cannot tell where an attachment came from
and which attachment is infected from one that is not until
the item is opened and then it's too late.
Attachments are the most common way that computers get
infected through e-mail.
is one of our customers' most popular features. It
is an option you elect. We
will hold ALL your orders for up to 45 days in order for other
announced or out-of-stock items to arrive. We do, however,
have to have a credit card on file in order to run the charge
for the item we are holding. If we don't charge promptly,
it ties up capital, costs us more to do business, and we will
be unable to continue to offer you our current pricing structure.
We will not charge for the shipping until the package goes
out the door. You should note that once you request Hold-for-Shipping,
it applies to all orders. It is not possible
to manage a listing that has multiple exceptions. If you request
to come off Hold-for-Shipping then you will be off for good,
is a major factor in financing any business. Our pricing is
based on getting things out as quickly
as possible when they come in. You may combine
reservation purchases with other in-stock items. However,
we cannot send e-mails to people who want to add to their
reservation when it arrives.
ALL cases contact us before sending anything back.
Any return w/o contacting us first and getting authorization
from either Debra or George will be assessed a 20% re-stock
you change your mind about wanting a reserved item
before it ships to us and we can adjust our order,
no-problem. However once the item ships to us, or our order
is locked in there will be a 20% re-stock charge on any cancellation
or return. Items in scales other than N or Z scales (and MTL
HOn3) are considered Special Order and are non-cancellable,
When we goof -
(it happens -- we're human) we will send you a check to
refund any overcharge and the shipping cost for the item
sent in error. If you prefer we can credit the overcharge
to future purchases.
In some cases it is cheaper to credit you with a refund and you keep the item
so we occasionally do that.
item is less than you hoped for but is what the manufacturer
produced, the warranty is with the manufacturer. The
manufacturer should be contacted after you contact us.
Do not return any item to us without authorization by either Debra or George. No
other person has the authority to authorize a return.
Most manufacturers have a repair or replacement policy within 90 days of purchase.
Also, most want you to return the item directly to them. This reduces
the time involved in resolving the problem (getting you happy) and wasted shipping